Stay Safe from Fraud & Scams

At BankPro, we are committed to safeguarding our clients from fraud and scams. Cybercriminals constantly develop new ways to deceive individuals, often posing as legitimate financial institutions to steal personal information and funds. Understanding the most common types of fraud and knowing how to protect yourself is essential. On this page, you’ll find key information on fraud prevention, how to recognize scams, and what to do if you suspect fraudulent activity.

Common Types of Fraud

Scammers often pose as reputable companies like BankPro or FxPro to steal personal details or money, sometimes impersonating executives to appear legitimate. While fraud tactics constantly evolve, here are some of the most common scams to watch out for.

SMS fraud

Also known as smishing, this is similar to phishing, but instead, the unsuspecting victim istargeted via text message in order to try and gain access to bank card information, personaldetails or any kind of financial information that can be used by criminals. It will usuallyimpersonate well-known companies; for example, it may be from a retailer asking you to verify a gift you purchased, encouraging you to tap on a link that is actually a phishing site. To trick you into acting, they will often convey some sort of urgency that requires immediate attention, so no matter how scary the warning is, think before you panic and fall for it!

Suspicious contact claiming to be BankPro

For clarity, we would like to highlight that, any of the belove should be deemed as suspicious:

We will never contact you directly via social media or messaging apps.

We will never send links via SMS.

We will never contact you and ask you to make transfers to and from your account or via a third-party application or website. Only make transactions and payments through the official BankPro App, and ensure you have the most up-to-date version.

We will not engage in any investment or trading advice.

We will never ask you for your password, PIN, card number, CVV or other sensitive information.

Our services do not include asset management or the guarantee of any returns on investments.

We do not offer bonuses, prize draws or giveaways.

What to do if you suspect fraud

Report any suspected fraud immediately to the cybersecurity fraud agency or relevant authorities in your jurisdiction. We suggest taking a screenshot as proof of the communication.

If you do receive any calls, emails or SMS claiming to be BankPro, do not engage in any communication with them and report this to us immediately via our official contact details found on our website.

Please also inform us if you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.

In the case of a lost or stolen BankPro prepaid card, immediately initiate the ‘card-freezing’ feature on your BankPro account and report this to us directly.

What we do to protect you from fraud

Dedicated Fraud team

We use sophisticated fraud & AML systems to detect suspicious transactions and irregular activity and have measures in place to protect against them. We also monitor for new threats and scams and introduce new processes where applicable.

Multi-Factor Authorisation

We will ask for verification through in-app messages. You will be required to enter a verification code sent to your registered phone number in order to access the app. We also offer a number of additional app security features including passcode, touch ID and face ID recognition for logging in, which can be enabled in the app settings menu.

Virtual cards

You can open virtual cards with BankPro to use for specific purposes, so they are not directly connected to the funds held on the physical card. We limit the number of virtual cards that can be opened in order to reduce the possibilities for hackers or someone who gains access to your accounts.

3D secure payments

Most merchants now require 3D Secure (3DS) authentication for online transactions. When enabled by the merchant, payments from your account will go through the 3D Secure verification process. You’ll receive an in-app notification from BankPro to confirm the transaction, adding an extra layer of security to your online purchases.

Real-time notifications

You are immediately alerted to any spending/transactions (including unauthorised) in real time so you can freeze the card without delay if needed. Freezing the card will prevent any further transactions.

GDPR

We follow the General Data Protection Regulation rules and a Data Protection officer is appointed to ensure that our management of personal information is in accordance with applicable legislation. More information can be found in our privacy policy.

Limits & Budgeting

You can also set and edit your own spending limits inside the BankPro app. We will also warn you if transactions fall outside your specified budget allowance.

How we keep your funds safe

Funds invested are handled with the utmost security and diligence, in full compliance with the highest industry standards. All client funds are held in regulated and segregated accounts, and we take all necessary measures to ensure they are fully protected and insulated from the bank's operational capital.

Moreover, we conduct regular and rigorous audits to verify the integrity and security of the funds. Whether using our investment services or utilizing our banking operations, your funds are protected and safeguarded by our robust security measures and risk management frameworks.